Pure frustation ka experience tha onboarding
Jab onboarding start kiya toh ek baar phone ke through poochha tha about some specific setting, support team thodi late response di jab maine expect kiya tha. Poora training ka feel kuch ajeeb tha, lagta tha jaise kisi dictionary se words nikale ho training mein, matlab practical discussion ki jagah zyada formal bataya gaya tha. Wahan se samajh mein kuch nahi aaya, frustration hua ziada. Lekin haan, software update thoda acha tha aur jaise jaise training chal raha tha kuch steps clear hua karte the. Automated notifications laathe rehte the ki next step kya karna hai, wo theek tha. Lekin overall jo main chah raha tha assistance ke liye, wo mila nahi. Thoda sa lachak se karte toh aur acha hota. Sab ekdum general lag raha tha, bina kisi personal touch ke. Aga support team quickly samjhe aur respond karte toh experience badal sakta tha, magar aise toh pura process thoda messy raha mera.