Purchasing was mostly smooth, though some hurdles were there
I found WFHI's sales and onboarding process reasonable overall. Signing up and getting the initial software setup was fairly straightforward. The staff was available for questions, though occasionally they took longer to get back to me than I hoped. The invoicing and payment steps were clear, but I did have to ask for a little extra clarification regarding subscriptions and renewal terms. On the whole, I would expect to require about the same level of support next time if I decide to renew or purchase another product. I didn’t experience any issues that would make me hesitant to stay as a customer, but I also feel I could use their guidance again because some aspects of these services are not immediately intuitive. While the interface for billing and sign-up is practical, I still think having someone walk me through it the first time helped quite a lot. So, even though there are positives and negatives, I would say their assistance is usually there when needed, which adds comfort to the experience.