Purchasing process was straightforward with some minor quirks
My experience with the sales and pre-purchase phase of WFHI was generally straightforward. The sign-up process went smoothly, and the invoicing seemed clear and consistent, which helped maintain confidence day to day. I appreciated the ease of accessing the portal after purchase and found the software quite reliable during normal use. That said, initially, there were a few minor issues with how some elements in the dashboard loaded, but these were sorted out gradually, sometimes after a call or two to support. The training sessions offered were helpful and prepared me for the ongoing workflows, though I found the pace a little brisk for someone new to this kind of software. The automatic updates throughout the weeks kept improving the experience, which I noticed by fewer bugs and more streamlined features. Calls with the dialer and database worked better as the system stabilized, which made me more comfortable using it regularly. Overall, I can say that the purchase and ongoing daily experience was comfortable and reliable, though not perfect. There were small bumps, but nothing that put me off, so I would recommend the product to others looking for remote workflow solutions with manageable onboarding and decent ongoing support.