Purchased but no timely response so had to look elsewhere
I was hopeful when I first contacted WFHI about their software and services. The initial sales conversations were warm, which gave me some confidence. However, after the signing up process, response times began to slow considerably. I kept waiting for answers to questions about the billing and the functionality of the calling tools, but often the replies were delayed or incomplete. This made it difficult to properly evaluate or set up the system for my remote workflows. Despite the personal tone from the sales team, responsiveness post-purchase was poor. Because of this lag, I decided not to proceed with full implementation. The invoicing and payment process itself was fine, with no issues completing transactions. But the lack of consistent communication about software features and training availability ultimately led me to stop using the product. I would caution others expecting quick and reliable customer interaction before making a purchase decision here.