Purchase completed but sales responsiveness left mixed feelings
Before deciding to buy, I contacted your sales team with some questions about the features and payment options. The responses were somewhat inconsistent; some of my emails were replied to quickly and thoroughly while others took much longer with less detail. This uneven communication made it challenging to get a clear picture of what to expect when signing up. Despite this, I was eventually able to complete the sign-up and start using the training modules and calling tools. I found the software quite useful once I got access, but the sales experience lacked the professionalism I had hoped for. The invoicing process was straightforward but could benefit from clearer explanations during the purchasing phase. I’m neutral overall since the product does work but the path to obtaining it felt unnecessarily complicated by the varying sales support quality.