Purchase completed but process was somewhat unexpected
I expected a straightforward pre-purchase and sales process but found it somewhat fragmented. Initially, I thought the steps would follow a smooth logical order, starting with a product demo, followed by transparent pricing details, and then a clear sign-up process. However, the sequence was slightly different than anticipated. I had to wait for certain communications before receiving important training info, which wasn't exactly as I thought it would be. The invoicing was handled well and on time, which I appreciated. The onboarding flow started quickly after payment confirmation, so that part worked out well. Overall, while I was satisfied with the outcome, the lack of a clearly defined sales path meant I needed to keep track of next steps myself rather than having everything clearly laid out. If the pre-purchase stages were more synchronized, the experience would have been more reassuring. Still, I can say the end result was usable software and training access, so my expectations were ultimately met, though not quite in the order I originally imagined.