Pura setup confusing tha, help nahi mili toh frustration badh gayi
Maine training aur onboarding ke liye software kharida tha, lekin mujhe sab kuch samajhna apne aap pad gayi jo bilkul theek nahi laga. Jo step-by-step guide honi chahiye thi, wo limited thi aur bahut si cheezein mujhe khud hi figure out karni padi. Calling tools aur database ke baare mein training itni detailed nahi thi jitna expect kar rahi thi main. Onboarding flow kaafi unclear tha aur support team se contact karne par response sahi time par nahi mila, jis se mera kaam delay hua. Automatic updates ne kuch features add kiye, par bina kisi proper explanation ke, toh confusion aur bhi badh gaya. Payment aur invoicing toh theek tha, par overall jo customer experience thi, wo mujhe lagti thi ki ek friend ko bataun toh main kahungi ki yeh pura process frustrating aur confusing tha. Main recommend nahi karungi jab tak ye training aur support system improve na ho jaye.