Pura Process Thoda Confusing Aur Bina Guide Ke Hai
Mujhe laga tha ki sales and pre-purchase process simple aur straightforward hogi, par yeh puri journey ek tarah se frustrating experience rahi. Sign-up se pehle mujhe apne aap sab decide karna pada, jaise ki software ki features ko samajhna aur unka comparison karna, bina kisi clear guidance ke. Training options aur onboarding process bhi kaafi vague lage, jisme mujhe lagta hai ki agar zyada detailed information pehle se hoti toh better hota. Jo telephonic support available hai, wo helpful tha lekin unka response kabhi kabhi late milta tha, jo mera confusion aur badhata tha. Payment aur invoicing ke process mein clarity thi, woh ek acha point tha, lekin overall itna confuse karna ki har cheez self-exploration pe depend kare, mujhe thoda disappointing laga. Mujhe pura lagta hai ki ismein better planning aur customer centric approach ki zarurat hai taaki naye users ko bhi asaani ho. Abhi ke liye main kahungi ki poora process as expected smooth nahi tha.