Pura process ek confusion hi laga
Pehle socha tha ki sab kuch simple aur step by step hoga before signing up, par sales aur pre-purchase process itna straightforward nahi tha. Sabhi steps aise lag rahe the jaise ek dusre ke beech mein nahi jud rahe hain, kabhi sign-up ke baad hi main details poochi gai aur fir dobara sales team ko baar-baar call karna pada to poora process samajhne ke liye. Yeh repetition frustrating tha kyunki har baar mujhe apna scenario batana padta tha without any clear progression. Aur training material bhi mixed tha, jis se lagta tha ki product use karne ke liye kaafi mehnat karni padegi. Mujhe lagta hai agar onboarding thoda organized hota, jaise ki pehle sabhi basic information aur payment processes clear hoti, tab zyada acha hota is platform ko samajhna aur decide karna. Ab lag raha hai ki main apne liye sahi faisla nahi kar paya tha jaldi mein.