Prompt Telephonic Support Was Helpful, But Some Confusion Remained
During a week when I faced some unexpected issues with the dialer and connecting to the database, the telephonic support was prompt in responding. They helped me figure out a workaround fairly quickly, which kept my workflow from grinding to a halt. However, there was a bit of back and forth that could have been avoided if the automated updates had clearer notes about what was changing and why. Also, while the support was reachable, I occasionally found the explanations a bit technical for someone not deeply familiar with the software's backend. Overall, I appreciate the responsiveness and the effort, but I still have some reservations about how smooth the communication could be when things aren’t straightforward. The sign-up and invoicing went quite smoothly, but the occasional hiccups during training and onboarding made me realize there’s room for improvement. Despite this, I'm still exploring the calling tools fully to understand their quirks.