Prompt support but sometimes a wait, overall positive
I’ve got to say, the team on the support side were generally pretty responsive whenever I reached out. Most of the time I got a callback or answer within a few minutes, which is great. They seemed knowledgeable about the dialer and software issues I was having during my first weeks. However, there were a couple of times when it took longer than expected to get through on the phone or to get an email reply. It wasn’t consistent but those waits were noticeable and frustrating, especially if I was in the middle of a client call setup. On balance, I think the overall experience was positive though because once connected, the support folks were helpful and professional. So even with some small delays, I feel like the people side of support was solid and not a hindrance to regular day-to-day use. I would rate the communication as good with room to smooth out the timing.