Prompt replies but some repeated steps
I found their pre-purchase communication to be a mixed bag. On the positive side, their team was generally prompt in replying to questions about pricing and the software capabilities, which was good. I never felt like I was waiting too long for an answer, and their explanations were usually clear enough. However, I did encounter some repeated requests for information during the process, which felt like rehashing the same stuff multiple times. Also, a couple of questions around the database syncing and the dialer setup required waiting for follow-up calls, which slowed me down. Overall, the back-and-forth wasn’t as smooth as I would have hoped. Still, the good responsiveness somewhat balanced out the occasional redundant repetition, so I have a cautiously optimistic view of the experience.