Prompt help but some issues with clarity too
Support was fast and easy to reach which definitely helped me get through some confusing stages quickly. However, I felt the instructions sometimes were too brief and could have used more detail for better clarity, which is probably why I had to follow up multiple times. Despite that, the telephone support was friendly and tried to address all my concerns patiently. The dialer and database tools worked fine overall, though the initial training videos seemed a bit rushed. Updates come automatically, which is good, but the occasional bugs made me feel they needed more testing. On the positive side, the payment process was clear and smooth; the invoice generator worked well and did not cause any delays. So, the balance is that while the staff was responsive and helpful, the information provided sometimes left me hanging, meaning I had to spend extra effort to get fully comfortable.