Product Did Not Match My Prior Expectations

Product Did Not Match My Prior Expectations

The software and training did not align with my expectations from the pre-purchase discussions. Although the sales representatives communicated several features, in practice the onboarding and calling tools felt more complicated. The invoicing and payment processes were straightforward enough, which I will grant. However, clarity about the database setup was lacking, making the whole experience different than what I anticipated. There was no mismatch in the billing process itself. The overall result was that the package did not fulfill what I thought I was buying based on initial explanations.