Product and process showed promise but order could be better
Looking back at my experience with the sales and pre-purchase steps, I can say it was a mixed bag of positives and negatives. On one hand, the initial sign-up and payment process was organized logically; I never felt lost during invoicing or when setting up my account. The clarity with which the software features were presented helped me understand what I was getting into. On the other hand, some steps felt out of order, particularly when onboarding and training materials were shared only after I'd started using the calling tools, which slowed initial progress. It would be better if the training was introduced just before or alongside the software installation rather than later. Additionally, while the telephonic support was generally helpful, reaching them took a few tries, which was slightly inconvenient. Nonetheless, the automatic updates and database features operated smoothly once everything was running. All in all, the process was good but could benefit from rearranging the flow to make the experience more seamless for future customers.