Process was a bit confusing overall
The entire sales and pre-purchase experience felt somewhat disjointed. Although I was eventually able to navigate through the sign-up and payment steps, it seemed like the sequence could have been arranged better. For instance, the invoicing appeared before I fully understood the features I was purchasing, which made me hesitate momentarily. The training and onboarding material was briefly mentioned but not elaborated upon with respect to costs or schedule. I did appreciate that the automatic updates kicked in smoothly after purchase, which was a positive point. The communication from support during the early stages was acceptable, though a bit sporadic in response times which added to the hesitation. I also found the database feature somewhat complex to set up at first without much guidance, which might overwhelm new users. Overall, while it was possible to finish the process and start using the software, it felt like the steps weren’t ordered in the most user-friendly way, contributing to a bit of an uneasy feeling throughout the purchase journey.