Process sequence felt out of order, made it tough to settle in
I found the software and access steps quite frustrating because they didn’t follow a sensible order. When I signed up, I expected a clear, guided sequence that would help me set things up logically from start to finish. Instead, I ended up jumping between the dashboard and support pages to figure out what to do next. This back and forth made it seem like they hadn’t fully thought through the user journey. Especially when trying to access the calling tools and understand how the database worked alongside the dialer, the instructions seemed scattered and poorly timed. I tried contacting telephone support but felt their explanations assumed too much prior knowledge or were repetitive without solving my core confusion. Even the invoicing and payment process didn’t align with the order I wanted; I was left wondering if I’d completed registration correctly. It wasn’t that the software itself was bad, but the scattered onboarding flow made it hard for me to get started confidently. I think a more streamlined step-by-step approach would make a big difference for people new to this platform, including me.