process felt all over the place
The sales and pre-purchase steps for this software seemed disorganized to me. When I first signed up, the sequence of onboarding and payments did not follow a logical flow. I expected to understand the package details first, then the invoicing, but instead I got payment prompts without enough explanation first. This made the whole thing confusing and frustrating because I couldn't properly assess the costs before committing. Also, the database feature and dialer tools were mentioned late in the process which felt off since those are the key selling points. After payment, the training modules came with little context, as if they assumed prior knowledge. It was difficult to navigate through this jumble and figure out what was next without clear guidance. Overall, the experience lacked coherence and felt rushed without proper customer orientation from start to finish.