Process feels confusing and cumbersome
You need to rethink the order in which steps are presented. I found the initial sign-up fine but lost track when trying to set up software access because the instructions jump around without clear sequence. For example, automatic updates seemed to come before I completed some database setup steps, which made it harder to know if I missed something. The dialer setup was also not well integrated into the whole workflow, causing delays and frustration. It looks like you want to make it flexible but it results in a confusing experience that wastes time and energy. Please simplify the flow and make it more intuitive, otherwise it just feels like a jumble of disconnected tasks, which is very frustrating for users like me trying to get started quickly.