Problem was solved, though support took time to respond
When I faced an issue accessing certain features in the calling tools, I reached out to WFHI’s telephonic support to seek assistance. The support team was polite and listened carefully, which I appreciated because that isn’t always the case. Although the problem was not resolved immediately, the team kept me informed of the progress and didn’t leave me hanging. The eventual outcome was positive: my issue was fixed, and I was able to smoothly continue using the software and dialer without further trouble. However, the turnaround time was longer than I would have hoped, which slowed down my workflow a bit. The communication throughout was respectful and professional, so I felt valued even though the response wasn’t as quick as expected. In summary, the support handled the problem well in terms of resolution, but the delay in fixing it slightly dampened the overall experience.