Problem solved with their support finally
There was one particular moment when the dialer suddenly stopped working during a very busy period in my workflow. I contacted telephonic support hoping for a quick fix. Initially, the wait time was longer than I’d have liked, but once connected, the support team was quite thorough in diagnosing the issue. They helped me understand that the automatic updates might have caused some compatibility glitches with my existing database. After following their guidance, everything started working normally again. Apart from that incident, the rest of my experience with support was mostly via email and chat messages, which were generally fine but sometimes slow in response. The onboarding flow had been clear enough, so I rarely needed to reach out for help except in this case. The invoicing and payment process was straightforward, thankfully. So overall, while not perfect, the outcome here was positive since my calls resumed smoothly after their intervention, and I could continue my work without persistent difficulties.