probably wouldn’t use their service again without help
I’m not sure about buying from them again soon. Signing up was ok but I found the whole sales pre-purchase process confusing at times and I had to call their support a couple of times to get everything straight — which I’m not against, but it takes extra time. Also, while the payment and invoicing went smoothly, I’m worried if next time it will be hassle-free or if I’ll be stuck again needing help to get the software working properly. The training was kind of useful but not enough to avoid problems when setting up the calling tool and database feature. Honestly, I expected a bit more hand-holding since it’s a paid service. I might consider it again if support improves and onboarding becomes simpler but right now, I think I’d hesitate to commit again without knowing more.