Probably wouldn’t do this again – not what I expected
I thought the support and communication around using the software would be more accessible than what I actually found. The sign-up was fine and invoice processing went smoothly enough, but when it came to finding specific answers during training and onboarding, it was quite frustrating. They seemed to offer the usual self-help guides and telephonic support, but the support staff didn’t always have the answers I needed quickly or clearly. Sometimes I spent more time searching the database feature tutorials or waiting on calls than actually working with the software. I expected the whole thing to be easier especially since this is a paid service. Dialing tools and automatic updates were okay and worked without fuss, but without good communication, it felt tougher to keep going. So while I can say some aspects of the process were fine, the overall experience didn’t meet my expectations. Unless I was willing to invest a lot more extra effort in figuring things out by myself, I don’t think I’d repeat the purchase or recommend it based on my experience.