Probably wouldn’t do it again due to navigation issues
I gave the software a try and honestly, I found it quite difficult to find what I needed in the interface. The dialer tool was there, but navigating to the right place to set up calls or check the database felt confusing. The automatic updates worked fine, which I’ll give credit to, and the sign-up process was relatively easy to get through. However, once inside the system, the menus and options didn’t always make sense to me, and I often had to call support just to figure out basic steps. While the support team was courteous when I reached out, the delay in getting connected sometimes made the process frustrating. The payment and invoicing were straightforward enough, but that doesn’t make up for the day-to-day difficulty in just accessing features. If I was to pick this kind of software again, I’m not sure I would choose the same one because of the steep learning curve and unorganized layout. That said, the training was okay and did help a bit, but all in all, I probably wouldn’t do it again given my experience and difficulty navigating.