Probably would reach out again, though I rarely do
Having used WFHI’s customer support a few times now, I’d say the experience was quietly reassuring. The team answered my queries calmly without overpromising, and I was able to resolve issues about the dialer settings and database access with minimal fuss. Though I don’t usually call support often, the times I did I found the service competent and patient. I don’t feel completely dependent on them, as the software alongside the training is pretty solid and self-explanatory once you get the basics down. But in the event something is tricky, I’d not hesitate to call them again. So, while I probably wouldn’t reach out very frequently, I’d do it again if needed. That’s saying something, considering my usual preference to handle tech stuff on my own.