2 out of 52 of 5Unverified experienceSupport and communication
probably won’t use support again honestly
I called support a couple of times but honestly didnt feel all that confident by the end. At first the waiting times weren’t too bad but the reps seemed to repeat the same questions which got kind of frustrating. Also, the solutions they gave weren’t always clear or didn’t feel like they addressed the issue fully so I had to end up trying the database set up again myself. I guess one thing they did do well was keep the updates automatic which saved me some time, and I suppose the payment process was fairly straightforward. But overall I’m not sure if I’d bother reaching out to support again. It felt like I was left unsure about some parts after the calls and I’d probably spend my time figuring it out on my own next time.