Probably won’t reach out for help next time
I found the support experience frustrating enough that I don’t think I’ll be reaching out for help again anytime soon. The waiting times were longer than I expected, and I often had to repeat the same questions to different people. On the plus side, the automatic updates seemed to happen smoothly without any issue, and for that, I’m grateful. However, the telephonic support itself wasn’t very clear or timely, which made some of the software features more difficult to understand. Even though the initial training was okay, the lack of helpful communication after that left me feeling a bit discouraged. I’d rather try to figure things out on my own next time than wait on hold or go through a long process over the phone, even though it sometimes felt like it might help. Overall, the experience wasn’t terrible, but it didn’t inspire confidence for future use with their support system.