probably won't do this again

probably won't do this again

Honestly the telephonic support was not helpful when things went south. I kept calling and explaining the issue but the solutions were slow and often ineffective. It felt like no one was really listening or understanding properly what the problem was. The wait times were long and the guidance given was generic, not tailored to the specific trouble I was facing. Even the communication seemed very formal and did not encourage quick fixes or empathy. Sign-up and payment process worked fine at least, so that’s one thing that was smooth. But if support can’t handle issues quickly, it makes the whole experience frustrating. Keeping in mind the hassle I had to go through, I don’t think I would choose to use this product again unless major improvements are made to the support side. The software had potential but poor support left me feeling dissatisfied. It’s a pity because I really wanted it to work out well without so much back and forth on the phone.