probably won't call support again soon
My recent experience with telephonic support left me somewhat unsure about reaching out again in the future. While the agent I interacted with was polite and patient, the resolution process felt drawn out and not entirely straightforward. It required several transfers and repeated explanations before I felt my concerns were addressed, if only partially. The update systems themselves worked fine, and the software functioned mostly without issues, so it wasn't a struggle caused by the product itself. But when I needed help, it took more effort than I expected, making me hesitant about using the phone support next time. In short, the support service was okay but not compelling enough to encourage me to rely on it again unless absolutely necessary.