2 out of 52 of 5Unverified experienceSupport and communication
Probably will need support again but not very hopeful
The telephonic support I received was less than helpful, and I am likely to need assistance again when using this software. Although there was some attempt to address my queries, it often felt like the explanations were unclear or incomplete. The training sessions did cover some basics, but they left me unsure about several important features. Navigating through the database feature was frustrating at times because I didn't get enough guidance. I might still attempt to use the calling tools and dialer, but I doubt this experience will be any smoother without further help. Overall, contacting support was not as reassuring as I had hoped, and I suspect repeated issues might require me to ask for help again soon enough.