Probably not doing this onboarding again
I found the training and onboarding process more challenging than I expected because a lot of steps were not explained in detail, which left me figuring out many things on my own. The software interface sometimes felt unintuitive, making it hard to navigate the database feature or understand how to use the dialer effectively without trial and error. While there was some support available, it rarely reached me quickly enough to prevent confusion, and I spent quite a bit of time troubleshooting minor problems myself. The automatic updates were fine but didn't compensate for the lack of clearer guidance up front. Signing up and handling invoice payments was straightforward, at least, but it was the technical and procedural aspects of getting started that made this experience frustrating enough that I wouldn’t want to repeat this onboarding again. Overall, it felt like I had to work too hard to get basic things functioning as intended.