Priority assistance stood out but overall mixed support experience
The telephonic support I received was average, to say the least. Initially, I felt pretty lost during onboarding and reached out multiple times. The priority assistance was a bit better at helping me through complicated issues and answering specific questions, but basic queries often got long wait times. Communication was clear only when I finally connected to a knowledgeable person, so it’s kind of hit or miss. By the end, I was confident enough about using most features, yet a few things remain unclear because support was not consistent. The database feature instructions were barely explained, which complicated my workflow integration. Good efforts on the part of the team, but I think improvements in response times and consistent knowledge could help users feel more assured overall.