Pretty straightforward once you figure it out
I found the WFHI software did the job well, but I definitely had to figure some parts out on my own. The initial setup wasn’t fully guided, so I spent time understanding how to use the calling features and the database to fit my workflow. The training helped, but a few things just needed some trial and error. After working through that, the dialer and updates worked smoothly and matched what I expected. If I were telling a friend, I’d say it’s solid but expect some self-teaching before it makes sense completely. The tools are there, they’re reliable, but don’t expect to get everything handed to you easily.