Pretty straightforward, I figured most of it out myself
Honestly, the support and communication were fine, but I mostly found myself working through the issues without much hand-holding. The training was helpful to an extent but didn’t cover every nuance, so I had to try things on my own to get the calling tools working smoothly. When I called for help, the telephonic support was polite and offered advice, but they expected me to know a fair bit already. The communication felt clear though sometimes a bit sparse, so digging into the database feature required some trial and error. Updates were automatic and seamless which was a relief because I didn’t want to get bogged down in admin details. The invoicing and payment steps were clear from the start, and the sign-up process didn’t cause any trouble. Overall, I'd say if you’re comfortable figuring out some parts yourself, this will work well, but if you want hand-holding all the way, it might feel a bit thin in spots. To a friend, I’d say it’s decent software but expect to put in some effort independently.