pretty smooth overall, just a bit tricky at times
So I tried to get through the training and onboarding stuff pretty quickly and I have to say, overall it felt good. It wasn’t super complicated, but sometimes I had to dig around a bit more than I wished to find how to use the dialer or where the database actually is in the dashboard. The training was clear but could use a better index or search option because some topics felt buried under others. Like, figuring out how the automatic updates worked took a few clicks too many which could be streamlined. Sign up and payment went without any hassle at least, which is always nice when you’re not wanting to deal with extra confusion. Telephonic support was friendly but sometimes took a little longer than expected to connect. Biggest plus is that the software itself is pretty intuitive once you get the hang of the labels and tools. I think if the onboarding flow was a bit more streamlined so you could find key features quickly I’d easily make this 5 stars. But all in all, it felt like a positive experience that I can get used to and rely on.