pretty much had to figure out stuff solo
The onboarding experience left me mostly to my own devices. The training materials were there, but didn’t always cover real-life hiccups or how to deal with unexpected issues in the software. I had to spend quite a bit of time experimenting with the calling tools and navigating the database to get comfortable. Automatic updates sometimes changed things without clear notes, so I had to work it out again after each one. The invoicing and sign-up were straightforward, so at least that part didn’t add to the confusion. Support was available over the phone, but usually the solutions required me to try multiple steps by myself before getting anywhere. Overall, if I had to explain to a friend, I’d say it’s workable but expects you to be pretty self-sufficient because the guidance only goes so far and you fill in the gaps yourself.