pretty good support but might still need a hand next time
I’ve found the telephonic support to be pretty friendly and fairly helpful overall. There were a couple of times I got stuck trying to figure out some of the software settings, especially around using the dialer and managing the database feature. Each time, I was able to ring up support and get decent guidance, even though sometimes I had to wait a few minutes. It’s the kind of help that I think I could turn to again if needed, which makes me feel a bit more confident in using the software day to day. However, I wouldn’t say I felt totally self-sufficient yet. The training videos and onboarding walkthrough helped a lot, but after all that, the real nuances sometimes only come out while using the software live. Invoicing and payment went smoothly during sign-up which took away one worry. I was also relieved that automatic updates didn’t trip anything up too badly. Overall I’m satisfied but I do suspect that if I venture into some of the more advanced features or run into more complex issues, I’ll likely be reaching out for help once more. It’s no big deal though, and I like that the customer support isn’t too hard to get hold of. So yeah, I’min a decent spot but ready to ask for a bit more help when the situation calls for it.