pretty good overall support
I've tried other remote workflow tools before, and honestly the telephonic support here feels a lot more attentive and personal. I liked how the support agents actually listened to my issues rather than just scripting answers, which was a nice change. The priority assistance was mostly quick to respond, though one time I had to wait a little longer than expected during peak hours. Maybe that’s the only thing that didn’t feel perfect, but overall it’s way better compared to what I dealt with previously. The calling tools and dialer integration were easy to get used to and the automatic updates kept things running smoothly without requiring frequent manual tweaking. Sign-up and invoicing was straightforward too, without much of a headache. The database is user-friendly and helps keep all my contacts organized in one place, which I really appreciate. All in all, the support aspect, combined with how they communicate, definitely gives this platform an edge over others I’ve tried so far.