Pretty good overall, just wish explanations were a tad clearer
I’ve been using the telephonic support quite a bit and honestly, it’s been mostly a positive experience. The folks I reached out to were patient and tried to help me navigate the software’s quirks, especially with the dialer and database features. Sometimes I felt like the explanations got a bit too technical or vague, especially when they circled back over the same points without really simplifying. But overall, they did make the onboarding less frustrating than I expected. They kept repeating some instructions in slightly different ways, which eventually helped me understand. So my takeaway is generally good; the support’s tone is friendly and encouraging, but I do wish they would give more straightforward answers faster. That would really make the whole process feel smoother and keep me from spinning in circles so much. Still, it was better than having to figure everything out on my own with no backup at all, which was a relief.