Pretty good overall but you have to hunt around a bit sometimes
When I started using the software from WFHI, I found that most of what I needed was somewhere on the platform but not always easy to find right away. Setting up the dialer was pretty straightforward after I watched the training videos, but sometimes the interface didn’t highlight smaller features that would have been useful. The database function was robust, and I liked how automatic updates pushed through quietly without interfering. Support was available through phone calls, and the people there talked me through the more confusing parts, particularly when I was trying to link my workflow with their tools. The invoicing and payment systems worked fine too, nothing complicated to worry about there. My main reservation is about the onboarding flow, which required some patience because some pieces of information were scattered, so I had to explore the dashboard more than I expected. I’d sum it up to a friend by saying, "It’s a solid product if you don’t mind digging in a bit to figure things out. Support helps when you get stuck, but you have to do a bit of looking around yourself." So overall, it’s quite user-friendly once you get familiar with it, and the support, while not instant, is helpful when contacted. Just plan some time to get the hang of the software and its layout.