Pretty good overall but some things I figured out on my own
I've been using the WFHI software and their telephonic support for a few weeks now. Overall, the communication has been quite helpful, but I felt like I had to do a bit of figuring out on my own, especially during the onboarding phase. The training was clear, but some small details were not immediately obvious, so I ended up searching through forums and tutorials besides what they provided. The priority assistance line was helpful when I did call, though it sometimes took a bit longer than I expected to get through. I appreciate that their calls are patient and polite, which made up for the wait. The onboarding materials could perhaps be a little more hands-on or interactive to reduce initial self-navigation. Despite that, I managed to set up my database feature and dialer quite well after some trial. If you're comfortable with some independent troubleshooting, the support and communication will suit you, but there's a tiny room to smooth out the onboarding experience so it’s less dependent on self-effort.