Pretty good, but support could be sharper
My initial impression during sales and even pre-purchase was mostly positive. The sign-up process went fairly smooth, no real trouble with invoicing or payment. However, there was one point when something went wrong with the billing details syncing properly. I reached out to support hoping for a quick fix, but the response time was a bit slower than I expected. They finally got it sorted though, so I can’t complain too much. Still, they could improve how they handle unexpected issues during the pre-purchase phase to feel less abrupt. Overall, I liked the basic flow but this hiccup put a slight damper on the experience. I think the software and training package is solid, but a more attentive approach to customers encountering billing glitches before signing up would help build confidence. So yeah, generally positive feeling, just felt like support missed a beat when it counted the most.