Pretty good but missing a lil' something
So I was chatting with their sales team before buying, and honestly, most of what they promised matched my expectations, especially regarding the software setup and access. The training seemed solid too, and that dialer tool? Worked well enough during the trial week I tried it out. But something was still missing — I expected more personalized guidance throughout the onboarding. Like, the payment and invoicing process was fairly straightforward, but a few things about how the database synced in real-time seemed a bit unclear until I dug into the training myself. The automatic updates worked fine but weren’t super exciting or game-changing for me. Plus, the telephonic support was good, but I felt a bit on my own initially, which was a little frustrating. Overall, I'm happy I bought the product and the tools are pretty effective. Just wish the sales and onboarding teams had nudged me more on some of the smaller features — maybe that would have saved me some time fiddling.