Pretty good but I figured out a lot myself
I found the support and communication mostly good, though I did have to figure out quite a bit on my own. The telephonic support was available when I needed it, and the people on the line were helpful, but I can’t say they walked me through every little detail. It felt like they expected some self-navigation through the software and training, which wasn't completely true to what I hoped for. Despite that, the automatic updates and onboarding process were fairly smooth once I got the hang of it. If I were to sum it up to a friend, I’d say it’s a decent setup where you need to be somewhat self-reliant but with a safety net of support if you hit bigger issues. The invoicing and payment process was handled fine, no surprises there. So overall, it’s good, but don’t expect hand-holding at every step.