pretty confident but missed a bit of follow-up
I started using the software and at first was a bit unsure about some features, especially the calling tools and how the dialer synced with the database. The support calls helped a lot and I could feel they knew their product well which increased my trust. They talked me through the setup and made sure invoicing and payment happened without major problems, which was a relief. One thing I noticed is that while the support was good on the phone, they didn't do much proactive follow-up after the initial calls, so sometimes I felt like I had to reach out again to confirm things were still okay. The automatic updates seemed to keep things running smoothly without interrupting my day. By the end of it, I felt confident enough to rely on the software regularly, though it would have been nice if support checked back proactively to catch any issues I might not have noticed. Overall, I’m satisfied and feel prepared now but that little extra step could really boost user confidence more.