Pretty confident after using support, just one minor hiccup
I have to say, after working through a few days using the WFHI software, I felt quite confident about the overall setup. The telephonic support was clear and responsive, which made a big difference when I needed help understanding the dialer features and database functions. They explained the automatic update process well, so I wasn’t thrown off by the changes that came through during the week. The sign-up and invoicing steps were straightforward and didn’t cause me any serious confusion. One small hiccup was that I occasionally found the on-call wait times slightly longer than I expected, which tested my patience a bit. But they quickly made up for this by being very helpful once I got through. All in all, I’d tell a friend that the support system is solid and can make a real difference if you’re new to the platform. I’m comfortable relying on them again if I face any issues going forward, so I’d rate the experience positively with just a minor note about wait times.