Pretty clear overall, though some details could have been better
If I had to explain the whole sales and pre-purchase communication with WFHI to a friend, I’d say it was mostly clear but had a few rough edges. At the start, the sign-up and invoicing process was explained quite well, so there were no surprises on how payments and access would be handled. Throughout the pre-purchase discussions, most aspects about the software features like the calling tools, database capabilities, and the onboarding training were covered adequately. That gave me confidence that I was making an informed choice. However, sometimes the explanations assumed I was familiar with remote workflow software terminology, which made some points harder to grasp initially. For example, terms related to updates and support tiers were mentioned briefly without much detail, which required me to ask follow-up questions during telephonic support calls. Still, the overall experience left me feeling more knowledgeable about what to expect, even if some finer points needed probing. So, while the information was solid and generally clear, I would say there is room for improvement, especially in making complex topics more accessible to people new to this kind of setup.