Pre-sales pitch seemed better than actual service
Honestly, I was quite hopeful after the initial sales pitch about what WFHI’s software and training would be able to do for managing remote workflows. They showed me features that made the process sound seamless, especially the calling tools and automatic updates which were key for my team setup. Yet, once I bought the product and started onboarding, I found that some parts simply did not work as advertised. The database feature kept lagging, and I faced repeated issues with the dialer during actual use across multiple days. Also, the sign-up and payment process came across as more complicated than I expected from the demo, which made me doubt if they’d get back to me quickly with real solutions. The sales staff were confident all along, but in reality the step-by-step process was not as smooth and clear as they had led me to believe, which was disappointing and frustrating.