Pre-purchase waiting periods were frustrating, sign-up eventually completed
I found the pre-purchase process quite time-consuming due to the excessive waiting involved before I could access the software. The repeated delays in receiving responses during the sales inquiries added to my frustration. When I finally started the sign-up process, it was straightforward and the invoicing was clearly explained, which was one positive aspect. However, the training sessions did not align well with my working hours, making it difficult to complete them efficiently. The calling tools and dialer were promised features, but due to delayed onboarding, I barely got a chance to test them. Automatic updates seemed to happen without any notification, which led to confusion. Support was slow to respond to my issues, which compounded the negative experience. Overall, the waiting times and poor communication during sales and pre-purchase were the most disappointing parts of my experience.