Pre-purchase support was slow and frustrating
Reflecting back on my experience with WFHI, I found the sales and pre-purchase communication to be quite lacking. The people I tried to reach out to for answers before buying the software were not very responsive, which made me hesitant and confused. I expected clearer explanations about how the software and calling tools would work for me, but most of my inquiries took a long time to be addressed, or sometimes were not answered at all. This delay affected my trust in the platform. The invoicing and sign-up process itself was okay, but poor communication beforehand left a lasting negative impression. From my perspective, if the pre-purchase engagement could be improved with quicker, more informative responses, it would help potential users make better decisions.